2025/26 FULL SEASON TICKET FAQS

Key Dates

  • Monday 24th March (10am) – 2025/26 Season Tickets on sale (Phase One)
  • Saturday 24th May (4pm) – 2025/26 Season Tickets off sale (Phase One)
  • Saturday 24th May (4pm) - 2024/25 Phase One Pricing and Season Ticket holders seat reservations expire
  • Monday 2nd June (10am) - 2025/26 Season Tickets on sale (Phase Two)

HOW TO RENEW ONLINE (No booking fee)

  • Visit www.dcfc.co.uk
  • Select the ‘Tickets & Hospitality’ Tab
  • Log into your account
  • Select ‘Renew Your Season Ticket’ located under the ‘Season Tickets’ tab.
  • From the drop down box, select ‘Season Ticket 2025/2026’
  • Select 'Proceed’
  • Select ‘Proceed to Checkout’
  • Select delivery method and click ‘Next’
  • Select payment method
  • Agree to the Terms & Conditions
  • Click ‘Pay’

HOW TO BUY A NEW SEAT ONLINE (No booking fee)

  • Visit www.dcfc.co.uk
  • Select the ‘Tickets & Hospitality’ Tab
  • Log into your account
  • Select ‘Buy New Season Tickets’ located under the ‘Season Tickets’ tab.
  • Click ‘Buy’ on the Season Ticket you wish to purchase
  • If you already have a Season Ticket, the system will display the block you currently sit in. To choose a different area, click ‘Back to Area Selection’ located under the seat selection area. If this is your first time buying, please continue to the next step.
  • Click on the relevant block you wish to sit in and select a seat
  • Select ‘Add to basket’
  • Select the relevant Age Band from the dropdown (Age Bands are calculated on 1st August 2025)
  • Select ‘Proceed to checkout’
  • Select delivery method and click ‘Next’
  • Select payment method
  • Agree to the Terms & Conditions
  • Click ‘Pay’

If you’ve forgotten your password, click the ‘forgot password’ link on the login page. For any other issues, please email ticket.office@dcfc.co.uk – remember to include your Fan ID, Full Name and postal address.

PHONE (£2 per ticket booking fee)

Call 0871 472 1884* (10am-4pm: Monday to Saturday) and select Option 1. Please ensure your contact details are readily available i.e. Fan ID, Full Name, Full Address, and Date of Birth.

Important: 0871 numbers are charged at 13p per minute plus your phone company’s access charge.

IN-PERSON (No booking fee)

The DCFC Ticket Office (located on the west side of the stadium) is open from 10am-4pm between Monday and Saturday and at least THREE hours before kick-off and up to half-time on home matchdays.

How much are Season Tickets?


What games are included with a Season Ticket?

Season Tickets are valid for all ‘Men’s First Team’ home league games for the 2025/26 campaign.

Can I renew my seat from the 2025/26 Season?

2025/26 Season Ticket holder seats are being held for renewals. Supporters wanting to renew should select ‘Renew Your Season Ticket’ from the ‘Season Tickets’ tab and not ‘Buy New Season Tickets’.

Will I be able to move to a new set for the 2025/26 Season?

Supporters wanting to renew in a different seat should follow the ‘HOW TO BUY A NEW SEAT ONLINE’ step by step guide above. Please note during Phase One, supporters may only move to seats are not being held for renewals.

If I’ve held a Season Ticket for consecutive seasons, will I receive a longevity discount off my 2025/26 renewal?

During Phase One, you are rewarded with a discount for the longer you have held a consecutive full Season Ticket.

For 0-4 consecutive full seasons you will receive 25% discount compared to when purchasing on a match-by-match basis.

For 5-9 consecutive full seasons you will receive 30% discount compared to when purchasing on a match-by-match basis.

For 10+ consecutive full seasons you will receive 35% discount compared to when purchasing on a match-by-match basis.

* Due to the 2020/21 season being played behind closed doors, the 2020/21 season does not count towards the “consecutive full seasons” of having held a Season Ticket.

Will I receive a longevity discount in Phase Two?

No, longevity discounts are only available for Season Tickets purchased during Phase One.

What happens if I don’t renew in Phase One?

Your Season Ticket seat will be released and any longevity discounts will be removed ahead of the 2025/26 season*.

*Supporters purchasing a Season Ticket in Phase Two will have their consecutive full season longevity carried over to the 2026/27 season.

How are the age bands calculated?

The age bands are calculated based on the age of the supporter on 1st August 2025.

Supporters attempting to buy concession Season Tickets may receive system errors if the date of birth on the Fan ID does not match the age band of the supporter that the Season Ticket is assigned to, consequently. It is the supporters’ responsibility to ensure the correct Date of Birth is registered for their Fan ID. If support is required, please contact the ticket office on 0871 472 1884 (Option 1)

Unless previously provided, supporters purchasing an age-related concession Season Ticket will be asked to provide proof of age either in the form of a Birth Certificate, Passport or Driving Licence in person or via emailing an attachment to Ticket.Office@dcfc.co.uk

What is the minimum age to sit without an Adult?

You need to be 16 Years old to be able to sit without a known Adult aged 18 or over.

Which payment methods are not accepted?

Cash & Cheques are no longer accepted as methods of payment.

What payment methods are accepted?

Debit/Credit Card

DCFC accepts most major Debit and Credit Cards except American Express.

V12 6/10 Month Instalments (only available online)

The Club has partnered with V12 Retail Finance to offer the option to finance the purchase of a Season Ticket via a 6 or 10 month payment plan. Please note this option is only available online and is subject to credit checks and arrangement fees.

If you would like more information on V12 Retail Finance, please visit www.v12retailfinance.com.

What happens if I choose to pay on the finance option?

The system will take you to the v12 finance application page where your application will be processed, and an immediate decision made. Supporters buying online must then electronically sign the finance agreement for the purchase to be completed. Failure to sign the finance agreement may result in your season ticket transaction being cancelled.

What happens if my application is declined?

If your application is denied you must pay via an alternative payment method or contact v12 finance directly on underwriting@v12finance.com or 02920 468916

When is the first payment taken?

The first payment is taken a month after the contract is signed and will include the arrangement fee.

Can I make changes to the finance agreement?

Once the finance agreement has been signed if you would like to change the date or pay off the amount borrowed in full you must contact v12 finance on 02920 468918 or email customerservices@v12finance.com. The Club cannot make any changes to your finance agreement.

Where can I find more information on v12 Finance?

If you would like to find out more information on v12 Finance please visit https://www.v12seasonticketfinance.com/ or https://www.v12retailfinance.com/customer/helpful-...

Why is my Season Ticket more expensive than last year?

As previously communicated, the Club have frozen Season Ticket prices for the 2025/26 season. If your Season Ticket purchase costs more than it did last year, it would be down to the changing of age bands.

How many Season Tickets can I purchase?

One Season Ticket will be issued for each qualifying Fan ID and, as part of the purchase process, the supporter must agree to the Club’s updated Terms & Conditions and comply with a new Code of Conduct. Supporters must not allow other individuals to use their Season Tickets; this is because Season Tickets are non-transferable.

What are the booking fees for Season Tickets?

There is a fixed £2 booking fee per Season Ticket, irrespective of age band, when purchasing via telephone, however; there will be NO booking fee per Season Ticket sold online.

Will I receive a New Season Ticket card?

2024/25 Season Ticket cards already issued will be reactivated for the 2025/26 Season, with new cards only being issued to those supporters either buying a new Season Ticket, changing seat location and/or changing age band. New cards will be posted to the address registered with the Fan ID free of charge before the season starts.

A relative passed away and I wish to take on the ownership of the seat?

Please email ticket.office@dcfc.co.uk for further guidance.



Supporters with Access Requirements

How do I renew my 2025/2026 Season Ticket and Personal Assistant Season Ticket?

Phase 1Renewals: Visit dcfc.co.uk, call 01332 667528, or visit the Ticket Office. If you previously had parking, please refer to the Seasonal Parking FAQ’s below for further information and guidance.

Personal Assistant Season Tickets (if required) will renew automatically once approved by the Disability Access Officer.

Phase 2 Renewals: For renewals after phase 1, call 01332 667528 or visit the Ticket Office, as online options will no longer be available.

Personal Assistant tickets (if required) will need to be approved by the Disability Access Officer before renewing.

Please refer to the Purchase Guide for Seating, Parking and Memberships for further information on purchasing options, including step by step instructions for renewing season tickets online.

How can I purchase a new Season Ticket if I require reasonable adjustments?

Complete a Reasonable Adjustment Form and provide supporting documentation. Contact the Accessibility Team on 01332 667 528 for further assistance.

Please refer to the Purchase Guide for Seating, Parking and Memberships for the different ticket purchasing options available.

I am a Season Ticket Holder with access requirements and am unable to access my seat due to temporary mobility restrictions. What options are available to me?

Please contact our dedicated Accessibility Team on 01332 667528, to discuss and arrange suitable accommodations based on your needs, including temporary accessible seating.

Seasonal Car Parking (Including Accessible Parking)

How do I purchase seasonal parking in Car Park A or B (standard width spaces)?

You can purchase your car park pass by going to the ‘Buy New Season Tickets’ section on our website, located under the ‘Season Tickets’ tab. After selecting the Seasonal Car Park Season Ticket, choose the relevant Car Park (A or B) and add it to your basket. If you are a valid Blue Badge holder, a discount will be applied at the ‘basket stage’.

Supporters that didn’t purchase Seasonal Car Parking in 2024/25 will be able to purchase a car park pass during phase two, subject to availability.

Is there dedicated accessible parking at Pride Park Stadium for home supporters and where are these spaces located?

Yes, accessible parking spaces are available in the East and West Stand Car Parks for home supporters. These spaces are located approximately 75-100 yards from the turnstiles/accessible entrances.

How do I qualify for an accessible car parking space?

A valid Blue Badge is required to purchase accessible parking. Please present your Blue Badge in person at the Ticket Office or email a copy (both sides) to accessibility@dcfc.co.uk, include your full name and Fan ID number).

Can I purchase seasonal accessible parking?

Renewals: Supporters with a 2024/2025 Seasonal Accessible Parking Pass should contact the Accessibility Team on 01332 667528 to renew for the 2025/2026 season.

New Requests: Unfortunately, we are unable to offer new seasonal accessible parking passes for the 2025/2026 season due to high demand.

What happens if accessible seasonal parking is fully booked?

Alternative parking options can be found on our Matchday Travel Page.

Do Blue Badge Holders receive a discount on their seasonal car parking?

Yes, Blue Badge holders receive a 10% discount on seasonal parking passes.



Having Issues Renewing/Purchasing

Why isn’t my bank card being accepted online?

This could be because:

  • American Express is not accepted.
  • Card details incorrectly inputted.
  • Card you are paying with is not registered to the same address and/or postcode as the lead Fan ID currently in use for the transaction.
  • Bank has declined the payment due to lack of funds.

Please ensure all requested information is inputted correctly.

The transaction crashed and now I can’t access my renewals.

The best thing to do in this scenario is simply to wait 1 hour and try again. The ticketing system has an automated process that wipes all idle sessions after 1 hour. If that does not work, try logging out and logging back in again.

My seat doesn’t appear when I click ‘RENEW’.

This could be because:

  • Your previous transaction crashed.
  • You no longer have an active 2024/25 Season Ticket.
  • It has already been renewed.

What should I do if my seat doesn’t appear when I click ‘RENEW’?

There are two ways to check what this issue might be:

  • If your previous transaction crashed the seat will appear to be occupied if you go through to the seating plan. This doesn’t mean someone has purchased your seat, it means your seat is reserved and cannot be accessed.
  • If you applied for and received a 2024/25 Season Ticket refund your seat will not be held for renewal.