2024/25 Season Ticket FAQs

2024/25 HALF SEASON TICKET FAQS

Key Dates

• 10am, Tuesday 1^st October – 24/25 Half Season Tickets On Sale

• 4pm, Saturday 28^th December – 24/25 Half Season Tickets Off Sale

What games are included with a Half Season Ticket?

Half Season Tickets are valid for all home league games for the 2024/25 campaign from December 29th. The first fixture that Half Season Tickets will be in use will be the Leeds United fixture on 29^th December.

If I’ve held a Season Ticket for a number of consecutive seasons, will I receive a discount?

A discount based on consecutive seasons as a Season ticket holder is NOT applied for Half Season Tickets. The same price, i.e. 20% discount off the general admission fee for home fixtures from January 1st until the end of the season shall be applied to all Half Season Tickets.

How are the age bands calculated?

The new age bands are calculated based on the age of the supporter on 1st August 2024. It is the supporters’ responsibility to ensure the correct Date of Birth is registered for their Fan ID.

Unless previously provided, supporters purchasing an age-related concession Season Ticket may be asked to provide proof of age either in the form of a Birth Certificate, Passport or Driving Licence in person or via emailing an attachment to [email protected]

How much are Half Season Tickets?

How many Half Season Tickets can I purchase?

One Season Ticket will be issued for each qualifying Fan ID and, as part of the purchase process, the supporter must agree to the Club’s updated Terms & Conditions and comply with a new Code of Conduct. Supporters must not allow other individuals to use their Season Tickets as Season Tickets are non-transferable.

What are the booking fees for Half Season Tickets?

There is a fixed £2 booking fee per Half Season Ticket Online or Over the Phone. There will be no booking fee when booking Over the Counter.

Will I receive a New Season Ticket card if I was a Season Ticket holder last season?

Yes. New Season Ticket cards will be issued for any Half Season Ticket purchased. They will be available to collect from the DCFC Ticket Office from Monday 16^th December 2024.

Will Half Season Tickets be posted out?

No. All Half Season Tickets will need to be collected from the DCFC Ticket Office on or after Monday 16^th December 2024.

Disabled Supporters – Half Season Tickets

For any disabled supporters wishing to purchase a half season ticket and/or a personal assistant half season ticket, please contact [email protected].

Is there a half season car park pass available for purchase?

No, there are no half season car park passes available for purchase, as Car Park A and B are currently at capacity. Car Park A and Car Park B are only available to buy on a match by match through Derby City Council (MiPermit).

Having Issues Purchasing?

Why isn’t my bank card being accepted online?

This could be because:

• American Express is not accepted.

• Card details incorrectly inputted.

• Card you are paying with is not registered to the same address and/or postcode as the lead Fan ID currently in use for the transaction.

• Bank has declined the payment due to lack of funds.

Please ensure all requested information is inputted correctly.

What payment methods are accepted?

Debit/Credit Card

DCFC accepts most major Debit and Credit Cards except American Express.

The transaction crashed and now I can’t access my renewals.

The best thing to do in this scenario is simply to wait 30 minutes and try again. The ticketing system has an automated process that wipes all idle sessions after 30 minutes. If that doesn’t work, try logging out and logging back in again.

Key Dates

Monday 26^th February (10am) – 2024/25 Season Tickets on sale (Phase One)
Friday 26^th April (4pm) – 2024/25 Season Tickets off sale (Phase One)
Friday 10^th May (10am) – 2024/25 Season Tickets on sale (Phase Two)
Wednesday 17^th July (10am) - 2024/25 Starting XI Half Season Tickets on sale
Friday 16^th August (4pm) - 2024/25 Starting XI Half Season Tickets off sale

HOW TO BUY ONLINE (£2 Booking Fees)

Visit www.dcfc.co.uk
Select the ‘Tickets & Hospitality’ Tab
Log into your account
Select ‘Buy New Season Tickets’ located under the ‘Season Tickets’ tab.
Click ‘Buy’ on the Season Ticket you wish to purchase
Click on the relevant block you wish to sit in and select a seat
Select ‘Add to basket’
Select the relevant Age Band from the dropdown (Age Bands are calculated on 1^st August 2024).
Check the owner and seat details are correct.
Select ‘Proceed to checkout’
Select delivery method and click ‘Next’
Select payment method
Agree to the Terms & Conditions
Click ‘Pay’

If you’ve forgotten your password, click the ‘forgot password’ link on the login page. For any other issues, please email [email protected] – remember to include your Fan ID, Full Name and postal address.

PHONE (£2 per ticket booking fee)

Call 0871 472 1884* (10am-4pm: Monday to Saturday) and select Option 1. Please ensure your contact details are readily available ie. Fan ID, Full Name, Full Address, and Date of Birth.

Important: 0871 numbers are charged at 13p per minute plus your phone company’s access charge.

IN-PERSON (No booking fee)

The DCFC Ticket Office (located on the west side of the stadium) is open from 10am-4pm between Monday and Saturday and at least THREE hours before kick-off and up to half-time on home matchdays

How much are Season Tickets?

What games are included with my Season Ticket?

Season Tickets are valid for all ‘Men’s First Team’ home league games for the 2024/25 campaign.

Starting XI Half Season Tickets are valid for all home league games for the first half of the season ONLY, starting from Middlesborough and finishing with West Brom on Boxing Day (inclusive).

If I’ve held a Season Ticket for consecutive seasons, will I receive a discount?

Yes, Season Ticket discounts are based on full consecutive season longevity, please see below.

0-4 consecutive full seasons will receive 25% discount off general admission, when compared to purchasing on a match-by match basis.

5-9 consecutive full seasons will receive 30% discount off general admission, when compared to purchasing on a match-by match basis.

10+ consecutive full seasons will receive 35% discount off general admission, when compared to purchasing on a match-by match basis.

* Due to the 2020/21 season being played behind closed doors, the 2020/21 season does not count towards the “consecutive full seasons” of having held a Season Ticket.

Consecutive season discounts donot apply to Starting XI Half Season Tickets. However, Starting XI Half Season Tickets prices are based on 20% discount compared to general admission pricing.

How are the age bands calculated?

The age bands are calculated based on the age of the supporter on 1st August 2024.

Supporters attempting to buy concession Season Tickets may receive system errors if the date of birth on the Fan ID does not match the age band of the supporter that the Season Ticket is assigned to, consequently. It is the supporters’ responsibility to ensure the correct Date of Birth is registered for their Fan ID. If support is required, please contact the ticket office on 0871 472 1884 (Option 1)

Unless previously provided, supporters purchasing an age-related concession Season Ticket will be asked to provide proof of age either in the form of a Birth Certificate, Passport or Driving Licence in person or via emailing an attachment to [email protected]

What is the minimum age to sit without an Adult?

You need to be 16 Years old to be able to sit without a known Adult aged 18 or over.

Which payment methods are not accepted?

Cash & Cheques are no longer accepted as methods of payment.

What payment methods are accepted?

Debit/Credit Card

DCFC accepts most major Debit and Credit Cards except American Express.

V12 6/10 Month Instalments (only available online)

The Club has partnered with V12 Retail Finance to offer the option to finance the purchase of a Season Ticket via a 6 or 10 month payment plan. Please note this option is only available online and is subject to credit checks and arrangement fees.

The arrangement fee will be calculated as a % of the total value of your basket depending on the length of the payment plan. The arrangement fees are as follows.

6 Months – 7.79% of basket value

10 Months – 10.17% of basket value

If you would like more information on V12 Retail Finance, please visit www.v12retailfinance.com.

What happens if I choose to pay on the finance option?

The system will take you to the V12 finance application page where your application will be processed, and an immediate decision made. Supporters buying online must then electronically sign the finance agreement for the purchase to be completed. Failure to sign the finance agreement may result in your season ticket transaction being cancelled.

What happens if my application is declined?

If your application is denied you must pay via an alternative payment method or contact V12 finance directly on [email protected] or call 02920 468916.

When is the first payment taken?

The first payment is taken a month after the contract is signed and will include the arrangement fee.

Can I make changes to the finance agreement?

Once the finance agreement has been signed if you would like to change the date or pay off the amount borrowed in full you must contact V12 finance on 02920 468918 or email [email protected]. The Club cannot make any changes to your finance agreement.

Where can I find more information on V12 Finance?

If you would like to find out more information on V12 Finance please visit https://www.v12seasonticketfinance.com/ or https://www.v12retailfinance.com/customer/helpful-information/faqs

Why is my Season Ticket more expensive than last year?

As previously communicated, Season Ticket prices for the 2024/25 campaign have increased for the first time in five years.

How many Season Tickets can I purchase?

What are the booking fees for Season Tickets?

There is a fixed £2 booking fee per Season Ticket, irrespective of age band, when purchasing via telephone, however; there will be NO booking fee per Season Ticket sold online.

Will I receive a New Season Ticket card?

Existing 2023/24 Season Ticket cards that have been renewed during Phase One will be reactivated for the 2024/25 Season.

New cards will be issued to those supporters either buying a new Season Ticket or a Starting XI Half Season Ticket, changing seat location, and/or changing age band.

Season Ticket Holders located in the South Stand Upper will also be issued new cards.

New cards will be posted to the address registered with the Fan ID free of charge before the first home league game of the 2024/25 season.

A relative passed away and I wish to take on the ownership of the seat?

Please email [email protected] for further guidance.

Disabled Supporters – Season Tickets

How do I purchase my 2024/25 Season Ticket together with my 2024/25 Personal Assistant Season Ticket?

All you are required to do is purchase your own Season Ticket at the relevant price and, if you had parking previously, purchase the relevant car parking.

If you require a 2024/25 Personal Assistant Season Ticket, prior approval is required by the club’s Disability Access Officer, [email protected]. Once approved and after the Disabled Supporter has purchased their 2024/25 Season Ticket, the Personal Assistant Season Ticket will be renewed automatically.

(The club reserves the right to seek additional proof of disability where there is an element of reasonable doubt relating to the need for a Personal Assistant/Essential Companion complimentary ticket).

For more information, please follow the link below;

Disabled Supporter Information - Derby County (dcfc.co.uk)

I am a disabled supporter looking to purchase a 2024/25 Season Ticket for the first time, what do I do?

Please contact the Disability Access Officer Emma Drury via email ([email protected]) or call the disability access team on 01332 667528.

Seasonal Car Parking

How do I process my Seasonal Parking in Car Park A or B?

You can purchase your car park pass by navigating to the ‘Buy New Season Tickets’ section located under the ‘Season Tickets’ tab. After selecting the Seasonal Car Park Season Ticket, select the relevant Car Park (A or B) and add to your basket. If you are a valid Blue Badge holder you will receive a discount at the ‘basket stage’.

Is there a half season car park pass available for purchase?

Half Season Car Park passes are not available for purchase. Supporters are advised to book on a match-by-match basis.

Do Blue Badge Holders receive a discount on their seasonal car parking?

Yes, the discount is applied at the ‘basket stage’ for valid Blue Badge holders.

You will need to provide a copy of your Blue Badge (both sides), prior to purchase, and this should be sent to [email protected] (please make sure you include the full name of the disabled supporter and Fan ID number).

I require accessible car parking, however, only Car Parks A & B are available online, what do I do?

Disabled supporters that have a 2023/24 Seasonal East or West Accessible Car Park Pass should contact [email protected] or call 01332 667528 to purchase their 2024/25 seasonal car parking space.

Unfortunately, we do not have any seasonal accessible parking spaces available for the 2024/25 season for ‘new customers’ and are no longer operating a waiting list, due to the number of disabled supporters that are still currently waiting for a space.

Please refer to our Matchday Travel Page for alternative parking options, if you are unsuccessful in securing an accessible car parking space.

Having Issues Purchasing

Why isn’t my bank card being accepted online?

This could be because:

American Express is not accepted.
Card details incorrectly inputted.
Card you are paying with is not registered to the same address and/or postcode as the lead Fan ID currently in use for the transaction.
Bank has declined the payment due to lack of funds.

Please ensure all requested information is inputted correctly.