Our Commitment to Supporter Engagement

We recognise the special relationship the club has with its supporters, and committed to putting supporters at the heart of everything we do through effective dialogue, insight, and engagement.

Over the course of each season the club will engage with supporters and keep them up to date in a number of ways.

  • Attend meetings and events with Official Supporters Club/Groups (for more information, please refer to the dedicated section, which can be found in the drop-down menu below).
  • Give supporters the opportunity to attend a Fans Forum during the season (for more information, please refer to the dedicated section, which can be found in the drop-down menu below).
  • Conduct Supporter Experience Surveys to gather feedback.
  • Maintain dialogue and attend meetings with local community groups.
  • Respond and engage with fans on a one-to one basis via its dedicated Supporter Services Team.
  • Share news and important information via direct email, website, matchday programme and official social media channels/platforms.

We are also in consultation with the existing Supporters’ Charter Group (SCG) having taken advice from the Football Supporters’ Association (FSA) and are proposing the introduction of a Supporters Board (SB) for the purpose of ensuring supporters can engage in dialogue with the club on strategic and governance. This body would sit alongside, and complement, the existing Supporter Charter Group.



How to get in touch

Club Address

Derby County Football Club, Pride Park Stadium, Pride Park, Derby, DE24 8XL

Club Telephone Number

0871 472 1884 *

Supporter Liaison Officer

Derby County’s Supporter Liaison Officer (SLO) is Sarah Wade.

The role of the SLO is to act as a point of contact for supporters, but also deliver the club’s policy with regards to its stakeholders and to liaise with the club’s Senior Management Team on supporter concerns and issues.

Supporters that wish to make an enquiry are advised to contact the Supporter Services Team by emailing, [email protected]k, to ensure a timely, efficient, and informed response.


Disability Access Officer

Derby County’s Disability Access Officer (DAO) is Emma Drury.

The role of the DAO is to act as a point of contact for supporters with access requirements and is responsible for supporting and advising the club in relation to improving access and inclusion.

Email:[email protected]

Telephone: 01332 667528

For more club contacts, please visit our Club Contacts webpage.


How do you make a complaint?

The club will seek to respond to all complaints within 10 working days of receipt. Thereafter complaints will (if appropriate) be subject to internal investigations.

Complaints should be made either via email to[email protected] or in writing to:

Supporter Liaison Officer
Pride Park Stadium
Pride Park
Derby
DE24 8XL

If you are not satisfied with the club’s response, you may contact the Independent Football Ombudsman (IFO). However, the IFO has no authority to deal with any complaints until you have contacted the club.

Independent Football Ombudsman
Premier House
1-5 Argyle Way
Stevenage
Hertfordshire
SG1 2AD

To view our full Complaints Policy please click here

How do you report an incident or concern?

We recognise that most supporters come to the stadium to watch a football match without experiencing abusive or indecent language and gestures, and unruly behaviour from others.

Swearing in the Family Stand is unacceptable. Discrimination of any kind including shouting, chanting or actions such as racist, sectarian, homophobic, sexist, or anti-disability behaviour, is unacceptable.

If you experience any of the above, please ask one of the matchday stewards to report the incident or your concerns enabling us to act accordingly.

For more information on how to report an incident or your concerns, please visit our dedicated webpage click here.

Matchday Text Service

On a home matchday at Pride Park Stadium, you can report incidents or concerns directly to Derby County Match Control. Start your text with DCFC, then type your message and send to 88440. Please include as much information as possible, including the Stand, Row, and Seat details of where the incident or your concern occurred.


  • We are proud of who we are and what we do
  • We are positive, inspired, and passionate
  • We are ambitious and driven
  • We are prepared, honest and humble
  • We are the heartbeat of our community
  • We are the club of opportunity
  • We are Derby