Away Match Access Guides

Disability Access Officer - Michelle McGillicuddy

Telephone: 07301 270157

Email: [email protected]

Coach Parking: The coach park is within 50 yards of the away stand entrance. (Oak Road).

Accessible Parking: Spaces are available on a first come first served basis. Please call 01332 667528 (Derby) to book your space at least 48 hours before matchday.

Alternative Parking Option: Park at Luton Train Station and use the guided bus way. This is just one stop from the ground and costs approximately £2. All buses are accessible, and the train station has a lift to get you down to street level. It is recommended to get the "A" bus which comes every 10 -15 mins, which stops at Clifton Road directly outside the ground.

Wheelchair User Spaces: Wheelchair user spaces are available and positioned pitch-side in the away section.

Safe Standing – There are two flights of stairs to navigate to reach the safe standing area. Luton can provide an alternative access route to reduce the number of steps, but this requires advance approval. We strongly recommend contacting Luton before purchasing tickets should steps be an issue.

Seating in Block A (Bobbers Stand): This is the only seated block in the away section. Please note that accessing these seats involves negotiating several steps.

Accessible toilets: One accessible toilet is available within the away section.

Assistance dogs: Please notify the club in advance of the game by contacting the Disability Access Officer (“DAO”), to ensure adequate provisions are arranged. This may include determining the most suitable location within the ground for the supporter and their dog to sit.

Catering facilities: Catering kiosks in the away area do have low level serving counters. However, there are none available in the wheelchair user area, therefore, catering staff will visit this area and will provide a refreshment service.

Induction loop facilities: Induction loop facilities are not available.

Matchday Commentary Service: A Matchday commentary service is available. Please call 01582 416976 or email [email protected] to book a headset and receiver at least 3 days prior to the match.

Rest Areas: There are no dedicated rest areas in the concourses.

Club Shop: The shop does not have a low-level serving counter.

Disability Liaison Officer: Fiona Shelton

Email: [email protected].
Tel: 03700 201867

• Coach Park: The coach park is within 0.6 miles (12-minute walk) of the away section.
• Accessible Parking: Accessible parking is available to Blue Badge Holders and must be arranged by calling 03700 201867. Spaces are allocated on a first come first served basis.
• Matchday Parking: Parking is available at Hillsborough Park, which is approximately a 5-10-minute walk from the stadium. There are two rest areas along the route.
• Drop-off Zone: Supporters with specific access requirements can request permission to use the Lepping's Lane ‘drop-off zone’, which is in closer proximity to the stadium, in advance by emailing the Disabled Liaison Officer, prior to the day, at [email protected]
• Wheelchair User Spaces: Wheelchair user spaces are available. Personal Assistant tickets are allocated behind the wheelchair user.
• Easy Access Seating: Please note that for this fixture, our initial ticket allocation is located in the upper tier of the stadium. Unfortunately, there are no easy access seating options available within this allocation. On arrival, If you have difficulty with steps, please ask the nearest steward on matchday and they will give you access to Gate 6, as there are fewer steps.
• Accessible Toilets: Accessible toilets are located within the away section.
• Assistance Dogs: Assistance dogs are admitted to the ground. The Club should be notified in advance of the game by contacting the Club’s Disability Liaison Officer (“DLO”), so adequate provision can be made. It may be necessary for the Club to decide the most appropriate location in the ground for the supporter to sit.
• Catering Kiosks: Catering kiosks in the away area are not equipped with low level serving counters. However, wireless card readers are available, making it easier for supporters to make payments.
• Induction Loop Facilities: Induction Loop facilities are not available.
• Matchday Commentary Service: A matchday commentary service is available. Please email [email protected] to book a headset & receiver; these must be collected and returned to Gate 6.
• Rest Areas: The concourses do not have rest areas.
• Club Shop: The club shop does have a low-level serving counter.

Disabled Liaison Officer: Gareth Torpy

Tel: 0117 9630600

Email: [email protected]

• Away Coach Park: The away coach park is approximately a 10-minute walk (Avonline BS3 2AX) from Ashton Gate. Supporters are advised to use the shuttle bus service that runs from Avonline to Ashton Gate Stadium.
• Accessible Parking: Accessible parking for Blue Badge holders is limited and must be arranged in advance by contacting the Disabled Liaison Officer on 0117 9630600. Spaces are allocated on a first-come, first-served basis.
• Wheelchair User Spaces: Wheelchair user spaces are available, and these are located on a platform within the away section. Please note that the Personal Assistant will be required to sit behind the wheelchair user.
• Easy Access Seating: Easy access seating is available on Row 13 for supporters with specific access requirements (12 steps to negotiate) and this will be the front row. These seats will be allocated on a first come first served basis. To ensure we meet your needs, please specify your seating requirements at the time of purchase, so we can accommodate your preferences accordingly.
• Accessible Toilets: Accessible toilets are available within the away section. 
• Catering kiosks: Catering kiosks in the away section do have low level serving counters. 
• Club Shop: The club shop does have a low-level serving counter.
• Rest Areas: The concourses do not have rest areas. 
• Matchday Commentary Service: There is no matchday commentary service available.
• Induction Loop Facilities: Induction loop facilities are not available.
• Assistance Dogs: Facilities for assistance dogs are available. The club should be notified in advance of the game by contacting the club’s Disability Liaison Officer (“DLO”), so adequate provision can be made. It may be necessary for the club to decide the most appropriate location in the ground for the supporter to sit.

Disabled Liaison Officer: Charlie White

Tel: 0208 926 1010
Email: [email protected]

Underground Train Station: The closest step-free underground station is Stratford, where supporters can access either the 158 or 97 bus routes for their journey to the stadium.

Coach Park: The coach park (Brisbane Road) is approx 400 metres away from the away turnstiles.

Accessible Parking: Accessible parking is not available. Limited street parking can be found on Lyttleton Road, Windsor Road and Osier way.

Wheelchair User Spaces: Wheelchair user spaces (pitch side) are available. Personal Assistant tickets are allocated adjacent to the wheelchair user.

Easy Access Seating: Easy access seating is available in Block LG, specifically in Rows LD-LF (behind the wheelchair platform) for supporters with specific access requirements. Some seating in this area is step free, whilst other seats may involve a small number of steps; however, handrails are available to assist with access. To ensure we meet your needs, please specify your seating requirements at the time of purchase, so we can accommodate your preferences accordingly.

Accessible Toilets: Accessible toilets are located within the ‘away end’.

Assistance Dogs: Assistance dogs are admitted to the ground. The Club should be notified in advance of the game by contacting the Club’s Disability Liaison Officer (“DLO”), so adequate provision can be made. It may be necessary for the Club to decide the most appropriate location in the ground for the supporter to sit.

Catering Kiosks: Catering kiosks in the away area do not have low level serving counters.

Induction Loop Facilities: Induction Loop facilities are not available.

Matchday Commentary Service: There is no matchday commentary service available.

Rest Areas: The concourses do have rest areas.

Club Shop (Theo’s Corner): The club shop does have a low-level serving counter.