Away Match Access Guides

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At Derby County we are committed to supporting fans with specific accessibility requirements wherever we play.

To help ensure a smooth and enjoyable matchday experience, we've created detailed guides for each away fixture. These include important information on parking, accessible seating and more.

Simply select the relevant guide from the menu below to find out more.

We hope these guides help you feel prepared and confident for your visit.

Safe travels, and thank you for your incredible support!

Cardiff City v Derby County, Saturday 25th January 2025 (3pm kick-off)

Disability Access Officer: Ben Jones

Tel: 0292 0643652

Email: [email protected]

**Please note that Cardiff City Stadium is now a cashless stadium**

Coach Parking: Coach parking is within 100 yards of the away stand entrance.

Accessible Parking: Spaces are available and are allocated on a first-come, first-served basis, please contact Ben Jones at [email protected] to book your space.

Assistance dogs: Please notify the club in advance of the game by contacting the Disability Access Officer (“DAO”), to ensure adequate provisions are arranged. This may include determining the most suitable location within the ground for the supporter and their dog to sit.

Wheelchair User Spaces:Wheelchair user spaces are available and positioned pitch-side in the away section.

Easy Access Seating: Row H is recommended for those that require easy access seating. However, there will be 6-8 steps to negotiate in order to access this row. To ensure we meet your needs, please specify your seating requirements at the time of purchase, so we can accommodate your preferences accordingly.

Front Row: Row E is the front row, however, there are several steps to negotiate for you to access this row.

Accessible toilets: Accessible toilets are available within the away section.

Rest Areas: There are no dedicated rest areas in the concourses.

Catering facilities: Catering kiosks in the away area dohave low level serving counters.

Matchday Audio Descriptive Commentary Service: An audio descriptive commentary service is available to blind or partially sighted supporters. Please contact Ben Jones at [email protected] for more information and to book this service (limited availability and must bring own earphones – round jack).

Club Shop: The shop does have a low-level serving counter.

Induction loop facilities: Induction loop facilities are not available.

Disability ‘Help’ Stewards: Disability ‘help’ stewards can provide assistance in and outside of the stadium on the day, if required (these stewards will be wearing green jackets).

Norwich City v Derby County, Saturday 8th February 2025 (3pm kick-off)

Disability Liaison Officer: Scott Kelly

Matchday Disability Champion/Contact: Stephen Graham

Tel: 01603 721902 (Option 1)

Email: [email protected]

Norwich’sAccess Statement

Coach Park: There is a designated drop off area for supporter coaches directly outside the ‘away’ turnstiles (this must be arranged with the club in advance).

Accessible Parking: Accessible parking is not available at the stadium. However, there is limited on-street parking for Blue Badge holders, please call 01603 721902 for more information, or visit https://www.canaries.co.uk/club/disabled-supporter....

Drop-off: A Drop-off facility is available at the Holiday Inn, which is 30 yards away from the away section and refreshments are available within the hotel.

Standard Parking Option: Car parking at County Hall (NR1 2DW)is available and is a 20-minute walk to the stadium.

Wheelchair User Spaces: Wheelchair user spaces are available within the away section, and these spaces are located at pitch-side.

Easy Access Seating:Row 1 (Area F- front row & step free) & Row B (Area G- front row & step free) have been recommended for supporters with specific access requirements. To ensure we meet your needs, please specify your seating requirements at the time of purchase, so we can accommodate your preferences accordingly.

Accessible Toilets: Accessible Toilets are located within the away section.

Assistance Dogs:Assistance dogs are admitted to the ground. The Club should be notified in advance of the game by contacting the Club’s Disability Liaison Officer so adequate provision can be made. It may be necessary for the Club to decide the most appropriate location in the ground for the supporter to sit.

Catering Kiosks: Catering kiosks in the away area do have low level serving counters.

Induction Loop Facilities: The ticket office and club shop have a portable hearing induction loop for supporters who are deaf or hard of hearing.

Audio Descriptive Commentary: An audio descriptive commentary service is available. To reserve a headset/receiver, please go to the Norwich Ticket Office on the day of the game. The ticket office is located on the south side of the stadium; 30 yards away from the away section.

Rest Areas: The concourses do not have rest areas.

Club Shop: The club shop doeshave a low-level serving counter.

Matchday Buddy: Matchday buddyassistance is available, please contact the DLO for more information on 01603 721 902.