Accessibility FAQs

Who is Derby County’s Disability Access Officer?

Derby County’s Disability Access Officer is Emma Drury.

How can we contact the Disability Access Officer?

You can reach Emma by either calling 01332 667528 or by emailing [email protected]

How do i get to Pride Park Stadium?

Directions for car travel can be found on our Matchday Travel Page.

What public transport options are available to reach Pride Park Stadium?

Please refer to our Matchday Travel Page for public transport options.

Is Derby Train Station accessible?

Yes, Derby Station is full accessible. It features step-free access, lifts, and accessible toilets. Staff assistance is available if pre-arranged through the station's customer service team.

Are there any 'away match' travel options available?

To purchase return away travel to upcoming away matches, please click here to book your space!

Is there accessible parking at Pride Park Stadium for home supporters?

Yes, accessible parking spaces are available in the East and West Stand Car Parks for home supporters with specific access requirements. These spaces are located approximately 75-100 yards from the turnstiles/accessible entrances.

Is there accessible parking at Pride Park Stadium for away supporters?

For away supporters, accessible parking is available in the Southeast corner, opposite the away coach park, approximately 100 yards from the turnstiles/accessible entrance.

How do I qualify for an accessible car parking space?

• Home supporters: A valid Blue Badge is required to purchase accessible parking. Please present your Blue Badge in person at the Ticket Office or email a copy (both sides) to [email protected], include your full name and Fan ID number).
• Away supporters: Contact our Accessibility Team on 01332 667528 at least 24 hours before the fixture to book a space. A valid Blue Badge must be displayed on arrival.

Can I purchase seasonal accessible parking?

Renewals: Supporters with a 2023/2024 Seasonal Accessible Parking Pass should contact the Accessibility Team to renew for the 2024/2025 season.

New Requests: Unfortunately, we are unable to offer new seasonal accessible parking passes for the 2024/2025 season due to high demand.

What happens if accessible seasonal parking is fully booked?

Alternative parking options can be found on our Matchday Travel Page.

How do I purchase seasonal parking in Car Park A or B?

You can purchase your car park pass by going to the ‘Buy New Season Tickets’ section on our website, located under the ‘Season Tickets’ tab. After selecting the Seasonal Car Park Season Ticket, choose the relevant Car Park (A or B) and add it to your basket. If you are a valid Blue Badge holder, a discount will be applied at the ‘basket stage’.

Is half-season accessible parking available for purchase?

No, half season accessible parking is not available. Please refer to our Matchday Travel Page for other parking options.

Do Blue Badge Holders receive a discount on their seasonal car parking?

Yes, Blue Badge holders receive a 10% discount on seasonal parking passes.

Can I purchase ‘match by match’ accessible parking?

Yes, match-by-match’ accessible parking is available on a first come first served basis.

Home & Away Blue Badge Holders can book by calling our Accessibility Team on 01332 667528 (subject to qualification and availability).

Please refer to our Matchday Travel Page for alternative parking options if you are unsuccessful in securing an accessible car parking space.

Are there drop-off points at the stadium?

Yes, the designated drop-off and pick-up point is located outside Main Reception on the west side of the stadium. This is convenient for supporters arriving by taxi or those with specific access requirements. It is recommended to arrive early, as this area can get very busy closer to kick-off.

How do I qualify for accessible seating?

Supporters must complete a Reasonable Adjustment Form and provide relevant supporting documentation. Click here to start your application.

What accessible seating options are available?

We offer wheelchair spaces and other accessible seating options. Full details are available in our Access Statement. Alternatively, please contact our Accessibility Team on 01332 667528 for further information and guidance.

Is there a waiting list for accessible seating at Pride Park Stadium?

No, we currently have accessible seating available, including wheelchair spaces for the 2024/25 season.

How do I apply for a complimentary Personal Assistant ticket?

Supporters requiring a Personal Assistant ticket must complete a Reasonable Adjustment Application Form and provide supporting documentation. Click here to start your application.

For more information, please refer to our Supporter Accessibility Policy

Season Ticket Renewals

How do I renew my 2024/2025 Season Ticket and Personal Assistant Season Ticket?

Phase 1 Renewals: Visit dcfc.co.uk, call 01332 667528, or visit the Ticket Office. If you previously had parking, you can also renew your seasonal car parking at the same time.

Personal Assistant Season Tickets (if required) will renew automatically once approved by the Disability Access Officer.

Phase 2 Renewals: For renewals after phase 1, call 01332 667528 or visit the Ticket Office, as online options will no longer be available.

Personal Assistant tickets (if required) will need to be approved by the Disability Access Officer before renewing.

Please refer to the Accessible Ticketing & Membership Purchasing Guide for further information on purchasing options, including step by step instructions for renewing season tickets online.

When is the renewal deadline?

Renew before 4pm on Friday 26th April 2024, to secure your current seating and parking arrangements.

How can I purchase a new Season Ticket if I require reasonable adjustments?

Complete a Reasonable Adjustment Form and provide supporting documentation. Contact the Accessibility Team on 01332 667 528 for further assistance.

Please refer to the Accessible Ticketing & Membership Purchasing Guide for the different ticket purchasing options available.

I am a Season Ticket Holder with access requirements and am unable to access my seat due to temporary mobility restrictions. What options are available to me?

Please contact our dedicated Accessibility Team on 01332 667528, to discuss and arrange suitable accomodations based on your needs, including temporary accessible seating.

How do I purchase a Half Season Ticket If I require reasonable adjustments?

Complete a Reasonable Adjustment Form and provide supporting documentation. Contact the Accessibility Team on 01332 667 528 for further assistance.

Please refer to the Accessible Ticketing & Membership Purchasing Guide for the different ticket purchasing options available.

When can I purchase match tickets?

Match ticket information, including prices and sale dates, is available at https://tickets.dcfc.co.uk/

Access information for both home and away matches can be found on our Accessibility Hub.

How can I purchase match tickets?    

Match Ticket purchasing options can be found in the Accessible Ticketing & Membership Purchasing Guide

I have specific access requirements. How do I book Hospitality?

Please contact the Hospitality Team on 01332 667573 or email [email protected], to ensure your requirements are accommodated.

How do I purchase hospitality with a Personal Assistant?

Contact the Hospitality Team directly to arrange this.

I have specific dietary requirements/or food allergy, what do I do?

If either yourself or any of your party members have any dietary requirements/ food allergies, please contact our Hospitality Team on 01332 667573 or emailing [email protected], to discuss the options available to you.

How can I purchase a 2024/25 Away Membership?

You can purchase an away membership online, over the phone or at the Ticket Office. Please refer to the Accessible Ticketing & Membership Purchasing Guide for more information.

Do I need to purchase an away membership for my Personal Assistant?

No, you only need to purchase an away membership for the supporter with access requirements, provided that the personal assistant has been approved as a reasonable adjustment.

Do you have accessible entrances?

Yes, accessible entrances are located in all four stands. Details can be found in our Access Statement .

Are Assistance Dogs allowed in the stadium?

Yes, but arrangements must be made in advance. Please contact the Disability Access Officer.

Do you provide storage for mobility aids e.g., wheelchairs, mobility scooters?

No storage is available for mobility aids, but designated spaces for wheelchair and mobility scooter users are provided. Contact our dedicated Accessibility Team on 01332 667528 for more information.

Do you have low-level food serving counters in the concourse areas?

We have catering facilities throughout Pride Park Stadium. Currently, all serving counters in the concourse areas are high level. To support supporters with access requirements, the club arranges for dedicated stewards to monitor these areas and assess if additional assistance is needed.

Do you offer induction loop facilities?

Yes, the club has induction loop equipment in most customer contact points at Pride Park Stadium.

On matchdays at Pride Park Stadium, information will be carried on the ‘Big Screen’ and via the Public Address System.

Do the club provide Audio Descriptive Commentary?

Audio Descriptive is available to blind and partially sighted home and away supporters. Please contact the Accessibility Team on 01332 667528 to reserve a receiver no later than 24 hours prior to the fixture date (subject to availability). Please note that you will need to bring your own earphones (3.5mm round jack).

Where are accessible toilets located?

Accessible toilets are available throughout the stadium, signposted, and equipped with the National Radar Key system. We would advise you to bring your own radar access key with you.

Is there a club shop located on-site at Pride Park Stadium?

Yes, the DCFC Megastore is located on the Northeast corner of Pride Park Stadium. For more information, please visit their website at dcfcmegastore.co.uk.

When should I arrive to avoid large crowds?

Arrive 90–60 minutes before kick-off to enjoy a quieter, more relaxed atmosphere. Alternatively, arriving closer to kick-off when the entry rush has passed may suit you better.

When are the busiest times to enter the stadium?

Peak entry times tend to be 45-15 minutes before kick-off, when most supporters arrive. Arriving earlier (between 90-60 minutes before kick-off) or closer to kick-off once the crowds have settled will provide a quieter experience.

Are there less crowded times to visit the food and drink kiosks or toilets in the concourse? Food and drink kiosks and toilets are usually busiest before kick-off and during halftime. For a quieter experience, visit them early after entering the stadium or during the first 30 minutes of either half.

How can I avoid the rush when leaving after the match? Exits and nearby areas tend to be busiest 10–20 minutes after the final whistle. For a quieter exit, you can remain seated for a short time until the crowds disperse.

Are there quieter areas in the stadium to take a break during the match?

Yes. The concourse areas are typically quieter during the first 30 minutes of each half. If you need more support, please go to the nearest steward.

Can I ask for help during my visit if I feel overwhelmed? Absolutely. Stewards and staff are on hand throughout the stadium to offer assistance or support if you need help. Just let someone know, and they’ll be happy to assist.

Who are the Disabled Supporters’ Club?

The Derby County Disabled Supporters’ Club provides a platform for supporters with access requirements to share their experiences and raise awareness. Visit dcdsc-official.co.uk for more information.

How can I contact the Disabled Supporters’ Club?

Email the Chair, Gary Dempsey, at [email protected].