Accessibility FAQs

Who is Derby County’s Disability Access Officer?

Derby County’s Disability Access Officer is Emma Drury.

How can we contact the Disability Access Officer?

You can reach Emma by either calling our dedicated disability phoneline on 01332 667528 or by emailing [email protected]

Is there dedicated accessible parking at Pride Park Stadium?

Accessible car parking spaces are available in the East and West Stand Car Parks for home disabled supporters, and these car parks are approximately 75-100 yards from the turnstiles/accessible entrances.

Accessible car park spaces for away disabled supporters are in the Southeast corner, opposite the away coach park, and these spaces are approximately 100 yards from the turnstiles/accessible entrance.

How do I qualify for an accessible car parking space?

Home disabled supporters must have a valid Blue Badge to purchase accessible parking and will be required to show this to the Ticket Office, either in person or by emailing a copy of the Blue Badge to [email protected] (please make sure you provide a copy of both sides of the badge, full name of the disabled supporter and Fan ID number).

Away disabled supporters are required to contact our Disability Team on 01332 667528 to book a space, no later than 24 hours prior to the fixture date. On arrival to the stadium, you will be required to display your Blue Badge on your dashboard.

Can I purchase seasonal accessible parking?

Disabled supporters that had a 2023/2024 Seasonal Accessible Car Park Pass should call our disability team on 01332 667528 to renew their 2024/2025 seasonal car parking space.

Unfortunately, we do not have any 2024/2025 seasonal accessible parking spaces available for ‘new’ customers and are no longer operating a waiting list, due to the number of disabled supporters that are still currently waiting for a space.

Please refer to our Matchday Travel Page for alternative parking options if you are unsuccessful in securing a 2024/2025 seasonal accessible car parking space.

Is half-season accessible parking available for purchase?

Unfortunately, we are unable to offer half-season accessible parking spaces due to high demand. Currently, we are not operating a waiting list because of the large number of disabled supporters already waiting for a space.

Please refer to our Matchday Travel Page for alternative parking options.

Do Blue Badge Holders receive a discount on their seasonal car parking?

Yes, Blue Badge holders receive a 10% discount when purchasing a seasonal car park pass.

Can I purchase ‘match by match’ accessible parking?

Accessible ‘match by match’ parking is available and spaces are allocated on a first come first served basis.

Home and away disabled supporters can purchase ‘match by match’ accessible parking spaces by calling our dedicated disability team on 01332 667528 (subject to qualification and availability). Please refer to our Matchday Travel Page for alternative parking options if you are unsuccessful in securing an accessible car parking space.

How do I qualify for accessible seating at Pride Park Stadium?

You will be required to complete a Reasonable Adjustment Application Form and submit the relevant supporting documentation. Please click here to start your application.

What accessible seating options do you have available?

You can find all our accessible seating options, including wheelchair spaces, within our Access Statement. Alternatively, please contact our disability team on 01332 667528.

Please note that all accessible seating options are subject to qualification and availability.

Is there a waiting list for accessible seating at Pride Park Stadium?

No, we currently have accessible seating options available, including wheelchair spaces for the 2024/25 season.

I am a disabled supporter and would like to apply for a complimentary Personal Assistant Ticket, what do I need to do?

Disabled supporters that wish to apply for a complimentary Personal Assistant ticket will be required to complete a Reasonable Adjustment Application Form and submit the relevant supporting documentation. Please click here to start your application.

Season Ticket Renewals

How do I renew my 2024/2025 Season Ticket along with my Personal Assistant Season Ticket?

Renewals Phase 1

To renew your Season Ticket, simply go to www.dcfc.co.uk, call 01332 667528, or visit the Ticket Office in person. If you previously had parking, you can also renew your seasonal car parking at the same time.

If you need a Personal Assistant Season Ticket for the 24/25 season, please ensure you get approval from Derby County’s Disability Access Officer first. Once approved and after you have renewed your own Season Ticket, your Personal Assistant Season Ticket will be renewed automatically during phase one.

The club may request further proof of disability if there is any uncertainty about the need for a Personal Assistant/Essential Companion complimentary ticket.

Renewals Phase 2

If you renew your Season Ticket after phase one and require a Personal Assistant Season Ticket (subject to approval), you will need to renew by calling 01332 667528 or visiting the Ticket Office, as the online option will not be available during this phase.

When do I need to purchase/renew my Season Ticket/Seasonal Car Parking by?

We strongly advise that you renew/purchase your 24/25 Season Tickets/Seasonal Car Parking before 4pm on Friday 26th April 2024 (phase one), as we will not be able to guarantee that your current seating and parking arrangements will be available after this time.

Season Ticket - New purchase

I am a disabled supporter who has completed the Reasonable Adjustment Application and received approval for a complimentary Personal Assistant Ticket from the Disability Access Officer. What are my options for purchasing a 2024/2025 Season Ticket?

If you need a complimentary Personal Assistant Season Ticket (subject to approval), you can purchase your Season Ticket by calling 01332 667528 or by visiting the Ticket Office.

Please note, the online option is only available for disabled supporters who do not require a Personal Assistant or are renewing their Season Ticket during phase one.

For more information and guidance, please follow the link below:

https://www.dcfc.co.uk/page/accessibility-hub

I am a disabled supporter looking to purchase a 2024/2025 Season Ticket for the first time and need reasonable adjustments. What should I do?

You will need to complete a Reasonable Adjustment Application Form and submit the required supporting documents. Please click here to start your application (this includes those applying for a complimentary Personal Assistant Ticket).

For more information or help, please email the Disability Access Officer at [email protected] or call 01332 667528.

I am a disabled supporter and would like to renew/purchase a 2024/2025 season ticket, what purchasing options are available to me?

Please refer to the Accessible Ticketing & Membership Purchasing Guide for the different ticket purchasing options available.

I am a Season Ticket Holder and unable to access my seat due to temporary mobility restrictions, what can I do?

Please contact our dedicated Disability Team on 01332 667528, to arrange a suitable temporary accessible seating option.

Disabled Supporter Information Page

How do I purchase a Half Season Ticket If I am a disabled supporter and require a Personal Assistant ticket?

If you are a disabled supporter requiring a Half Season Ticket along with a complimentary Personal Assistant Ticket, you will need to contact the Disability Team directly. You can purchase your Half Season Ticket by calling 01332 667528 or visiting the Ticket Office in person.

Online purchases are not available for those requiring a Personal Assistant Ticket. Approval for the Personal Assistant Ticket is required, so if you your request for a Personal Assistant Ticket has not been approved yet, please contact the Disability Access Officer before completing your purchase.

Please refer to the Accessible Ticketing & Membership Purchasing Guide for the different ticket purchasing options available.

I am a disabled supporter looking to purchase a Half Season Ticket for the first time and require reasonable adjustments, what do I do?

You will be required to complete a Reasonable Adjustment Application Form and submit the relevant supporting documentation. Please click here to start your application (this includes those wishing to apply for a complimentary Personal Assistant Ticket).

For more information or further assistance please email the Disability Access Officer on [email protected] or call 01332 667528.

When can I purchase match tickets?

All match ticket information for home and away fixtures can be found on our website, at https://tickets.dcfc.co.uk/ this includes ticket prices and on-sale dates.

Access information for both home and away matches can be found on our Accessibility Hub.

How can I purchase match tickets?    

Please refer to the Accessible Ticketing & Membership Purchasing Guide for the different ticket purchasing options available

I have a disability and have specific access requirements, what do I do?

Disabled supporters that have specific access requirements, please contact our Hospitality Team on 01332 667573 or email [email protected], prior to booking, to ensure that we can make the appropriate reasonable adjustments.

How do I purchase hospitality for myself and my Personal Assistant?

Please contact our Hospitality Team on 01332 667573 or email [email protected] for further information.

I would like to book hospitality; however, I have specific dietary requirements/or food allergy, what do I do?

If either yourself or any of your party members have any dietary requirements/ food allergies, please contact our Hospitality Team on 01332 667573 or emailing [email protected], to discuss the options available to you.

How can I purchase a 2024/25 Away Membership?

Please refer to the Accessible Ticketing & Membership Purchasing Guide.

Do I have to purchase an away membership for my Personal Assistant?

No, you just need to purchase an Away Membership for the disabled supporter.

Do you have accessible entrances?

Yes, we have accessible entrances in all four stands at Pride Park Stadium. Please refer to our Access Statement for their locations.

Are Assistance Dogs allowed inside the stadium?

Any supporter wishing to attend the stadium with an assistance dog will need to contact the Disability Access Officer, in advance of the fixture, to ensure that appropriate match tickets (subject to availability), are allocated and adequate arrangements have been made.

Do you provide storage for mobility aids e.g., wheelchairs, mobility scooters?

Pride Park Stadium does not offer any storage facilities for mobility aids due to health and safety reasons. However, we do offer designated spaces for wheelchair/mobility scooter users either at pitch side or on an elevated platform. Please contact our dedicated Disability Team on 01332 667528 for more information and assistance (subject to availability and qualification).

Do you have low-level food serving counters in the concourse areas?

We have catering facilities in all parts of Pride Park Stadium. Currently, all our serving counters that are within the concourse areas are high level counters. The club makes reasonable adjustments to enable disabled supporters to access the catering facilities by instructing one of our dedicated stewards to monitor the areas in which wheelchair users are located to ascertain whether any additional help is required.

Do you offer induction loop facilities?

The club have induction loop equipment in most customer contact points at Pride Park Stadium.

On matchdays at Pride Park Stadium, information will be carried on the ‘Big Screen’ and via the Public Address System.

Do the club provide Audio Descriptive Commentary?

Audio Descriptive is available to blind and partially sighted home and away supporters. Please contact the Disability Team on 01332 667528 to reserve a receiver no later than 24 hours prior to the fixture date (subject to availability). Please note that you will need to bring your own earphones (3.5mm round jack).

Where are the accessible toilet facilities located?

Accessible toilets can be found in all parts of Pride Park Stadium, and these are clearly signposted. Should you require assistance, please seek advice from the nearest Steward. All accessible toilets operate using the National Radar Key system. We would advise you to bring your 'Radar' access key with you.

Is there a club shop located on-site at Pride Park Stadium?

Yes, the DCFCMegastore is located on the Northeast corner of Pride Park Stadium. For more information, please visit their website at dcfcmegastore.co.uk.

Who are the Disabled Supporters’ Club?

The Derby County Disabled Supporters’ Club are a representative group that aim to have a unifying voice, to raise awareness for their fellow DCFC disabled supporters. For more information, please go to their website: dcdsc-official.co.uk.

How can I contact the Disabled Supporters’ Club?

You can contact the Chair of the Disabled Supporters’ Club, Gary Dempsey, via email on [email protected].