Although with temporarily limited suitably trained staff and in advance of plans for extended opening hours, the Ticket Office counters at Pride Park Stadium will be open from 10am until 4pm this Thursday 23rd and Friday 24th September, specifically for supporters unable to purchase match and season tickets online and general ticket related enquiries.
Supporters with refund or membership enquiries are encouraged to email the following addresses:
Refunds - [email protected]
Memberships - [email protected]
The email helpdesk will continue to remain operational from 10am until 4pm (Monday to Friday); and whilst the phonelines will continue to be manned from 10am until 4pm (Tuesday to Thursday), supporters are reminded there might be unusually long call-waiting times and that calls cost 13p per minute PLUS your phone providers’ access charge.
A further update on opening hours moving forward will follow in due course.
The club still intends to issue Season Ticket Cards after the Season Ticket window officially closes on Thursday 30th September and once the club has also had the opportunity of accommodating Season Ticket holders’ seat relocation requests.
Further communication on Season Ticket cards will follow in due course but for the impending home matches against Reading and Swansea City, 2021/22 Season Ticket holders must use the same online process for accessing their tickets as for recent home matches.
This can be done either via Post (at zero additional cost), Print at Home or Mobile Ticket. To access tickets, 2021/22 Season Ticket Holders must select “Reservations” instead of “Buy” when selecting the match.
Golden Rams tickets will be processed and posted automatically. And Matchday Stadium Car Parking is only available for 2021/22 Seasonal Pass holders and will continue to be via guest list until parking permits are dispatched.
Useful Ticket Information can be found here: dcfc.co.uk/page/home-and-away-tickets
