3/1 To Win
Original Story Publish Date: Friday 11th September 2020
After issuing an update earlier this month regarding 2019/20 Season Refunds, and 2020/21 Season Tickets and RamsTV Streaming, and receiving another EFL advisory following the Government’s latest COVID-19 announcement relating to fans returning to sporting events, the club can now provide some answers to supporters FAQ’s:
2020/21 Season Ticket Holder
Q. Can I cancel my season ticket and get a refund?
Yes, but your cancellation request must be received by midnight on Saturday 3rd October 2020...the same deadline for 2020/21 Season Ticket Purchases and Renewals.
Cancellation requests can either be emailed to [email protected] or posted to DCFC Ticket Office, Pride Park Stadium, Derby, DE24 8XL, and must include your Fan ID Number, Full Name, Address, Date of Birth, and Seat Number.
Q. If I cancel my season ticket and get a refund, will my usual or assigned seat be reserved until I am prepared to renew my season ticket, and will my consecutive season ticket loyalty be valid?
Yes, your usual or assigned seat will be reserved and your consecutive season ticket loyalty will be valid, but only until the end of the 2021/22 Season Ticket ‘early bird’ renewal process (provisionally scheduled for May 2021).
Q. If I retain my season ticket, will I get a refund for matches I cannot attend because of a reduced stadium capacity or they are played behind-closed-doors?
For each home league match you are prevented from attending directly because of a reduced stadium capacity or it is played behind-closed-doors you will receive a pro-rated credit equivalent to 1/23 of your season ticket purchase price which can be redeemed against the price of a 2021/22 Season Ticket or Home League Match Ticket(s), and you’ll also receive Free RamsTV streaming of each home league match and up to seven to be determined midweek away league matches.
2019/20 Season Ticket Holder
Q. I selected Option 2: 20% Discount for 2020/21 Season Ticket Renewal via the club’s Refund & Exchange Policy, but if I decide not to renew for the 2020/21 Season will this discount be carried over to the 2021/22 Season? Will my usual or assigned seat be reserved, and will my consecutive season ticket loyalty be valid?
Yes, the discount will be carried over. Yes, your usual or assigned seat will be reserved and your consecutive season ticket loyalty will be valid, but only until the end of the 2021/22 Season Ticket ‘early bird’ renewal process (provisionally scheduled for May 2021).
Q. I selected Option 3: 10% Discount for 2020/21 Season Ticket Renewal plus Free RamsTV Streaming for Home & Away Behind-Closed-Doors Matches via the club’s Refund & Exchange Policy, but if I decide not to renew for the 2020/21 Season will this discount be carried over to the 2021/22 Season? Will my usual or assigned seat be reserved, and will my consecutive season ticket loyalty be valid?
Yes, the discount will be carried over, but the Free RamsTV Streaming was for the concluding behind-closed-doors matches of the 2019/20 Season. Yes, your usual or assigned seat will be reserved and your consecutive season ticket loyalty will be valid, but only until the end of the 2021/22 Season Ticket ‘early bird’ renewal process (provisionally scheduled for May 2021).
Q. I selected Option 4: Vouchers for 4 x 2020/21 Season Home League Match Tickets via the club’s Refund & Exchange Policy, but if match tickets are unavailable for the 2020/21 Season will this offer be carried over to the 2021/22 Season?
Yes, the offer will be carried over.
2019/20 Half Season Ticket Holder
Q. I selected Option 2: 40% Discount for 2020/21 Half Season Ticket Renewal via the club’s Refund & Exchange Policy, but if I decide not to renew or Half Season Tickets are unavailable for the 2020/21 Season will this discount be carried over to the 2021/22 Season?
Yes, the discount will be carried over.
Q. I selected Option 3: 20% Discount for 2020/21 Half Season Ticket Renewal Plus Free RamsTV Subscription for Home and Away Behind-Closed-Doors Matches via the club’s Refund & Exchange Policy, but if I decide not to renew or Half Season Tickets are unavailable for the 2020/21 Season will this discount be carried over to the 2021/22 Season?
Yes, the discount will be carried over, but the Free RamsTV Subscription was for the concluding behind-closed-doors matches of the 2019/20 Season.
Q. I selected Option 4: Vouchers for 4 x 2020/21 Season Home League Match Tickets via the club’s Refund & Exchange Policy, but if match tickets are unavailable for the 2020/21 Season will this offer be carried over to the 2021/22 Season?
Yes, the offer will be carried over.
2019/20 Season Home Match Ticket Holder
Q. I selected Option 2: 110% Credit for 2020/21 Season Home League Match Tickets via the club’s Refund & Exchange Policy, but if match tickets are unavailable for the 2020/21 Season will this offer be carried over to the 2021/22 Season?
Yes, the offer will be carried over.
2019/20 Home Membership, Premier Membership and/or Car Park Permit Holder
Q. I selected Option 2: 20% Discount for 2020/21 Season Home Membership, Premier Membership and/or Car Park Permit Renewal via the club’s Refund & Exchange Policy, but if I decide not to renew or they’re unavailable for the 2020/21 Season will this discount be carried over to the 2021/22 Season?
Yes, the discount will be carried over.
2019/20 Away Membership
Q. I selected Option 2: 25% Discount for 2020/21 Season Away Membership Renewal via the club’s Refund & Exchange Policy, but if I decide not to renew or Away Memberships are unavailable for the 2020/21 Season will this discount be carried over to the 2021/22 Season?
Yes, the discount will be carried over.
Golden Rams
Q. Will the complimentary Golden Rams 2020/21 Season Ticket still be automatically issued?
Yes, but it will be subject to the same terms and conditions as other season ticket holders.
Disabled Supporters
Q. If am registered disabled, how do I renew my 2020/21 Season Ticket and, if appropriate, claim my free Personal Assistant ticket?For those that qualify for a complimentary 2020/21 Season Ticket and, if appropriate, a free Personal Assistant ticket, this will be renewed separately by the club’s Disabled Liaison Officer once you have submitted your 2020/21 Season Reasonable Adjustment Application and it has been approved.
Disabled Season Ticket holders requiring assistance with renewal or any further information regarding the club’s policies for disabled supporters, please email [email protected].
General
Q. How will the ‘priority booking windows’ work? Will it be based on how long a supporter has been a season ticket holder, when a supporter purchased their 2020/21 Season Ticket, alphabetically, number of matches attended last season, etc?
It is still to be determined but will be guided by the reduced stadium capacity and number of 2020/21 Season Ticket holders. Options being considered include a match by match ballot or methods used previously for when ticket demand outstrips supply.
Q. If I am not a 2020/21 Season Ticket Holder, can I still watch matches on RamsTV?
Supporters can watch select matches by purchasing a RamsTV stream priced at an EFL mandated £10 (UK) and £5 (Overseas). There is also a RamsTV £12.50 monthly subscription available for overseas supporters.
Q. If supporters are in their own family/social ‘bubble’ why can’t they sit together?
To ensure the club complies with strict and closely monitored social distancing guidelines, which unfortunately are not a ‘one size fits all’ solution for the UK’s varied stadia designs and supporter bases, whilst also maximising its reduced stadium capacity to accommodate as many supporters as possible, we’ve opted for a combination of individual and ‘bubble’ pairs seating.
Q. Will supporters have to wear facemasks when attending matches?
Wearing a face covering is one of the health and safety measures being discussed with the regulatory authorities, the full list of which, when finalised, will be communicated.
Undoubtedly there will be more information ascertained in the forthcoming weeks which the club will communicate accordingly, including when Pride Park Stadium might host a pilot match ideally closely followed by matches with a significant number of Derby County season ticket holders again watching the Rams live.
Until then, the club encourages all supporters to ‘Watch from Home’ with RamsTV.
