Rams announce new ticket purchasing option for fans buying individual home match tickets online.

For the 2014/15 Sky Bet Championship season, Derby County Football Club is introducing the option for supporters to print their match tickets for every game at the iPro Stadium from the luxury of their own home.

The facility is available to supporters are part of today’s re-launch of WeAreDerby.com, which hosts Derby’s new online ticketing system.

It means that supporters using the service to purchase individual match tickets do not have to rely on the postal service, nor do they have to queue up to collect their tickets on match days at the stadium.

The new system will be in place for match tickets for all home games throughout the forthcoming 2014/15 campaign and works in a similar way to airline online check-in systems, with tickets emailed to the user as a PDF file, once the transaction is complete.

Please note the following:


* The PDF must be printed as it features the entry barcode.

 

* One A4 sheet of paper must be used for each ticket and the barcode printed clearly.

 

* Please ensure your printer is in good working order and the barcode is not blurry or faint.

Printing your own tickets at home is a fast, simple and convenient way to take your seat at the iPro Stadium.

Derby County’s Chief Operating Officer John Vicars said: “We recognised there were limitations to our previous ticketing system and having listened to our fans, we have invested in a brand new system that is fit for purpose for our current and future needs.


“One of the many benefits that the new system brings is the ability to print at home and we are sure it will prove to be a popular service.”

PRINTING YOUR TICKETS AT HOME: YOUR QUESTIONS ANSWERED


Q) Why choose to print at home?


A) Quite simply it’s fast and convenient. You’ll no longer have to wait for your tickets to arrive in the post and nor will you have to queue to collect your pre-ordered tickets.

Q) How does print at home work?


A) If you chose to have your ticket(s) delivered by the print at home method you must first choose this option in the delivery options and update your basket before proceeding to check out. Once you have purchased your ticket(s) the Club will send you an email confirmation with your ticket(s) attached.

Q) If I order multiple tickets, how many emails will I receive?


A) You will only receive one email that will include one attachment with all your tickets attached.

Q) Do I need any special hardware or software to print my print at home tickets?


A) It is likely that you will have what you need if you choose to print at home.

1. A printer – inkjet or laser jet. Use plain white paper

2. Adobe Acrobat reader version 4.0 or higher.

Q) What if I can’t print my print at home tickets off?


A) Make sure you have Adobe Acrobat reader version 4.0 or higher. Do also make sure that your printer is turned on and that all cables are connected correctly. Please use plain A4 white paper only.

Q) Will my print at home tickets be accepted at the stadium?


A) Yes – it is a valid ticket. The ticket you print will be scanned by yourself in our turnstile readers and you will gain admission as if it were a normal ticket.

Q) What if I print more than one copy or my print at home ticket is photocopied?


A) Admittance to the iPro Stadium will be allowed only the first time the barcode is scanned. Protect your ticket as you would any other event ticket by keeping it in a safe place or print just prior to attending the match.

Q) I deleted my email – what should I do?


A) If you accidentally deleted your email before printing your tickets please call us on 0871 472 1884*, option 1. The Club will immediately cancel the entitlement on the original print at home ticket and re-issue.

Q) What if I don’t receive my confirmation email and attachment?


A) It is likely that the wrong email address is stored for you however please call us on 0871 472 1884*, option 1 and we will be pleased to help.

PRINT AT HOME KEY DETAILS


• Remember to check that your email address is correct, valid and current prior to purchase. You can do this by visiting the ‘Update Details’ section of the e-ticketing system.

• Don’t change your registered email address after you have purchased your tickets as the tickets will not be sent to this email address.

• Protect your ticket as you would any other ticket. Keep it dry and print on A4 white paper.

• Don’t shrink your ticket; print on colour paper or damage/deface the barcode.

• Only print your ticket once.

• Don’t photocopy your ticket if you have the original, the ticket can only be scanned once and multiple entries will not be permitted.

Should supporters have any further questions, contact the Ticket Office during normal opening hours.

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