Following valuable feedback over the weekend, which also saw supporters complete more than 5,000 Refund and Exchange Forms, Derby County offers these hopefully helpful FAQ…
Q. Will all Season Ticket Holders receive Free RamsTV Subscription for Home and Away Behind Closed Doors Matches?
A. Free RamsTV Subscription for Home and Away Behind Closed Doors Matches is only available to those selecting Option 3 in the Season Ticket Holder sections of the Refund and Exchange Form.
Q. Is there a deadline for completing the Refund and Exchange Form?
A. Currently the only deadline is for those selecting Option 3 in the Season Ticket Holder sections of the Refund and Exchange Form. Supporters should complete the form by 5pm on Wednesday 17th June to ensure that their access code for Free Rams TV Subscription for Home and Away Behind Closed Doors Matches is assigned before the first match on Saturday 20th June.
However, the Discount for 2020/21 Season Ticket Renewal accompanying Option 3 can be redeemed if or when convenient for the Season Ticket Holder.
Supporters are also reminded that the Season Ticket renewal deadline has once again been extended, from 30th June to 31st July.
Q. What is the price for each Behind Closed Doors Match stream on RamsTV; and how do I purchase?
A. As determined by the EFL, the price is £10 for UK and £5 for International residents; and is available to purchase from Wednesday 10th June by clicking here.
Q. Should Season Ticket Holders who have already renewed for next season still complete the Refund and Exchange Form?
A. Yes. And if opting for a discount, the appropriate credit will be processed accordingly by the club.
The full Refund and Exchange Policy can be found here: dcfc.co.uk/news/2020/06/derby-county-refund-and-exchange-policy.