Ticketing Plan for Derby becoming a Covid-19 Tier 2 or Tier 1 location

  • Tickets will be strictly restricted to 2020/21 Season Ticket Holders and Seasonal Hospitality Members with either a Tier 1 or Tier 2 address (those with a Tier 3 address should not apply for tickets). Away supporters will not be allocated any tickets

  • Tickets will only be available online from 10am 7-days before the match, and attendees must agree to the Terms & Conditions and Covid-19 Supporters Code of Conduct.

  • Tickets will only be available as either print at home, mobile or posted. The Ticket Office and phone lines will remain closed, and there will be no tickets or duplicates issued on matchday

  • Season Ticket Holders can apply for ONE ticket for each Fan ID on a ‘first come, first served’ basis, the location of which will be restricted to single and paired seats in the East Stand if only 2,000 spectators (Tier 2) or East & North Stands if 4,000 spectators (Tier 1)

  • Paired seats will have 3-seat social distancing on the same row and single seats will be on the rows in front/behind, ensuring all sets of seats are socially distanced by at least 1-metre. Seats adjacent to the aisles will be unavailable; and designated ‘Passing Places’ will be installed in every block

See example below:

  • Season Ticket Holders issued with a ticket will be unable to attend another match until such time as their fellow Season Ticket Holders have had the opportunity of attending
  • Season Ticket Cards will not be valid to either gain entry or for a specific seat, but Season Ticket Holders are advised to retain their cards until instructed otherwise
  • Matchday Car Parking Passes will only be available to purchase online
  • All attendees must agree to the Terms & Conditions and Covid-19 Supporters Code of Conduct before they can complete the ticketing process. This will be presented as a ‘Yes, I have read, understood, and agree to Derby County’s Terms & Conditions and Covid-19 Supporters Code of Conduct

  • A confirmation email with weblinks to the Terms & Conditions and Covid-19 Supporters Code of Conduct, and NHS Track & Trace guidelines will be issued with each ticket

Covid-19 Supporters Code of Conduct:

1. Supporters must not attend the match if they:

  • Are displaying any Covid-19 symptoms (a list of Covid-19 symptoms can be found HERE
  • Have tested positive for Covid-19 and are required to isolate
  • Have been with anyone infected with Covid-19 within 14-days of the match; and/or
  • Must quarantine due to visiting or making a transit stop in a non-exempt country

In any of the above situations, supporters should contact the Ticket Office (stating their Fan ID, Name and Seat Location ie. Block, Row and Seat Number) to cancel the ticket, ensuring they have the opportunity of attending an alternative match

2. In line with NHS Track & Trace guidelines, when applying for a ticket, supporters must ensure their personal and contact details are correct and must provide a current mobile phone number

The club is required to secure details of supporters attending the match. The club will retain and, if necessary, process data relating to the supporter which may include personal information for administrative, legal, and health and safety purposes (including without limitation to assist with NHS Track & Trace requirements). Personal data will be stored and, if necessary, processed in accordance with the club’s privacy policy

3. Tickets are non-transferable - the supporter named on the ticket must be attending the match

4. Supporters must ensure they only sit in their designated seat. Supporters will not be permitted to move seats at any time

5. Supporters must wear a face mask, face covering or face visor (covering both their nose and mouth) at all times within the stadium and designated areas surrounding the stadium unless consuming refreshments

6. Supporters exempt from wearing a face mask, face covering, or face visor must be issued with and, if challenged by a club official, present an exemption pass from [email protected]. To help with ensuring the health and safety of everyone, supporters with exemption passes will not be permitted to sit directly in front, behind or to the side of the designated ‘Passing Places’

7. Supporters are responsible for their own health and safety, and should also act accordingly to protect the health and safety of other supporters and club officials

8. Supporters engaging in any conduct purposely intended to transmit, or could reasonably be construed to purposely transmit, the Covid-19 virus to another person will be ejected from the stadium. The Police will be informed, and the supporter will receive a lifetime ban from the club

9. If a supporter develops Covid-19 symptoms whilst at the stadium, a club official should be notified immediately. The supporter will be escorted to an isolation area where details of the supporter’s condition and personal information will be recorded before the supporter exits the stadium

10. The stadium will open two hours before kick-off and supporters are encouraged to arrive as early as possible to avoid any queues

11. Supporters must always comply with social distancing and other Covid-19 health and safety guideline including travelling to and from the stadium, especially if using public transport

12. Supporters must always adhere to club officials’ guidelines, and follow the one-way systems within the stadium and designated areas surrounding the stadium

13. Supporters must sanitise their hands before entering the stadium, within the stadium, and when exiting the stadium. Hand sanitiser dispensers will be located at all entrances to the stadium and throughout the concourses

14. Security checks will be in operation as normal, and to help reduce the need or time required for entry searches, supporters are discouraged from bringing any bags to the stadium. The club’s Bag Policy can be found HERE, but supporters should be aware that due to the stadium not opening any concourse catering facilities at this stage, supporters will be able to bring in their own refreshments

15. When queuing to enter the stadium, within the stadium, and when exiting the stadium, supporters should always observe social distancing and other Covid-19 health and safety guidelines

16. Supporters must only enter the stadium via the turnstile number on their ticket or as otherwise directed by club officials

17. Once inside the stadium, supporters will be encouraged to take their seats as soon as possible and not congregate on the concourses

18. When walking up or down steps and using entrances/exits, supporters must keep to the left and give priority to those leaving, allowing them to pass. Designated ‘Passing Places’ will be clearly signposted

19. It is highly likely supporters wishing to take or leave their seats will need to pass in front of others making social distancing more difficult. Consequently, supporters are asked to wait for the gangway to clear, wear their face mask, face covering or face visor, turn their back as they pass others to avoid face to face contact, and follow directional signage and club officials’ instructions

20. When using the toilets, supporters must follow the guidance on display, observe social distancing and use the handwashing and sanitisation facilities available

21. Supporters must not share refreshments. And, within reason, refrain from chanting, shouting, singing, hugging, high fiving, etc., all of which will help mitigate the virus spreading

22. Payments at the stadium must be made using cashless payment methods with contactless payment methods preferred. There will be no cash transactions

23. Supporters must refrain from touching the Match Ball if it is kicked out of the field of play. A club official will retrieve the ball which will then be sanitised and returned to the field of play

24. Cleaners will be on duty throughout the game to maintain good hygiene, but supporters are encouraged to use cleaning stations located around the stadium to clean areas they are using before and after use. Supporters must dispose of all rubbish in the bins provided

25. At the end of the match, supporters must remain in their seat until instructed to leave by a club official and, when exiting the stadium, follow directional signage for the exit routes

26. Supporters must not approach the Players, Coaching Staff or Match Officials at any time. Signing autographs or posing for photographs is currently not permitted

27. Supporters should report any breach of this Covid-19 Supporter Code of Conduct by emailing [email protected]quoting the stand, row, and seat number. All reports will be treated with the strictest confidence

28. The Club reserves the right to amend this Covid-19 Supporters Code of Conduct to reflect changes in relevant laws and regulatory requirements, and to comply with the latest government guidance